FAQ

​

What is a Virtual Challenge (or Virtual Race?)
A Virtual challenge is a challenge you can complete yourself anywhere you like and in your own time depending on the date period of the challenge (usually one month) You can complete the distance in one go or split the distance up into different segments it really is entirely up to you!

​

You can choose to Run, Walk, Cycle, Swim or even a mixture of both the choice really is yours. Once your distance has been complete and the evidence has been submitted you can claim your well earned medal.

Do I have to complete the distance in one go?

Absolutely not you can separate the challenge up as much as you like during the challenge time period (usually one month)

When Do I Start My Challenge?

When you choose your challenge you will find the challenge timeframe in the product description and title.

Where Do I Sign Up?
Its simple just hit the "Enter A Challenge" button above or click right here: Enter A Challenge
 

Where Do I Submit My Evidence?
You can submit your evidence using the Submit Evidence button above or clicking right here: Submit Your Evidence

Can I Submit My Evidence As I Go?

We would rather you submit your evidence in one go as it would be difficult for us to keep track of individual emails with bits of evidence spread out and would take longer to process.

​How Long Does Delivery Of My Medal Take?

Once you have completed your challenge and submitted your evidence please allow 5-7 working days for your medal to be posted to you if you are in the UK. If you are not from the UK please allow at least 2 weeks for your medal to arrive.

Do you ship worldwide?
Great News! We ship worldwide. Overseas flat rate is £10 charge for delivery this is a fully tracked international delivery service.

Can I purchase more than one?

Yes you can purchase for another person but please make sure they submit their evidence or you do this for them with their full name.
 

Where Will My Medal Be Sent?

Your medal will be sent to the address you signed up with. Please make sure this is correct when you are ordering.

Help I Cannot Complete The Challenge In Time?

If you are unable to complete your challenge in time please email us at: virtual@therunningcommunity.club under certain circumstances we may be able to grant you an extension.
 

What Happens If I Do Not Submit My Evidence In The Challenge Timeframe?

When the challenge has ended please make sure you submit your evidence within 7 days. We will send you one reminder about this. If we do not hear back from you unfortunately you will not receive a medal and your payment is non refundable. 
 

How Do I Contact You

Please feel free to email us at: virtual@therunningcommunity.club